Refund policy

Can I return my order? 
Zoleil offers a 14-day return period, which commences from the day you receive your package. To be eligible for a return, products must be unworn, in perfect condition, and have the security tags and hygienic protection attached. They must also include all packaging material, such as stickers and bags. Any signs of wear and use, such as stains, odor etc will not be approved and the item will be sent back to the customer at an additional charge without a refund. Please try on your ZOLEIL swimwear with your own underwear underneath.

How do I make a return? 

• Either Email info@zoleil.co please provide your order number and state the items you wish to return or proceed with filing for a return in your account, this makes the process faster. 
• The return number is valid for 14 days and the return must reach us within these days. 
• Package your return securely in outer packaging so as not to damage the original packaging - with the return form and order number inside. 
• When returning, all products must be returned in original packaging, tags and/ or labels. 
• Make sure the parcel is securely sealed, to avoid damage
• Attach the return label and leave at your closest servicepoint. 

•  We will contact you by email as soon as your request has been received and checked.

PLEASE NOTE:  Returns sent in without an approved return or complaint number will not be accepted. Return shipping is free if you wish to exchange an item. If you only want to make a return the shipping will be at your own cost and will be deducted from your refund. Please remember to keep your tracking number until we have confirmed the return.

How do I exchange my order?
If you wish to exchange an item for a different size or color, please follow the return steps and place a new order.